Return and Exchange Policy:
Updated May 1, 2010
PRICE, SPECIFICATIONS AND TERMS ARE SUBJECT TO CHANGE WITHOUT NOTICE.
BLANKMEDIA.CA IS NOT RESPONSIBLE FOR ERRORS IN TYPO AND PHOTOGRAPHY (DESCRIPTION TAKES PRECIDENCE, CUSTOMER PAYS RETURN SHIPPING ON ALL RETURN SERVICE UNLESS SPECIAL CIRCUMSTANCES WARRANT PREPAID SHIPPING.
BLANKMEDIA.CA IS NOT RESPONSIBLE FOR ANY DATA LOSS OR ANY PROBLEMS RESULTING FROM THE USE OR MISUSE OF THE MEDIA WE SELL OR DAMAGE TO HARDWARE.
Return and Replacement Procedure:
Any products to be authorized by us for return must be processed within 30 days from the date of the purchase. We may at our discretion extend the 30 day policy for ink items. You as a customer are solely responsible for shipping charges or any returned products to Blankmedia.ca unless we agree to pay the charges.
Customer agrees to use only reputable carriers capable of providing proof of delivery and insurance for the entire value of the shipment if necessary.
This fee may be reimbursable.
Customer agrees to pay all shipping charges and accepts all risk of loss for the return products during shipment unless other shipping arrangements have been agreed upon. When compatible ink cartridges are purchased that do not work in your printer, we will not under any circumstances cover the return shipping charges or refund the original shipping charges. You are accepting the risk by buying compatible cartridges when the manufacturer recommends buying originals. Opened cartridges can not be resold or used and therefore can not be returned or given any credit.
Customer agrees that all returned products will be 100% complete, in re-saleable new condition, and will include the original packaging material, manuals and other accessories provided by the manufacturer when possible and where applicable.
Re: opened cd/dvd spindles
In the case of returning opened cd/dvd disk spindles that are not defective ... ie. not compatible, order error, not as expected. There may be a 15% restocking fee as these items can only be resold as "used" or "opened". There will also be an additional fee of 5% for items returned for refund in this instance.
Re: opened/defective ink cartridges
In the case of returning defective ink cartridges. All compatible ink cartridges must be replaced one at a time in the printer. Failure to replace the cartridges individually makes it difficult to troubleshoot a potential defective cartridge effectively. Support and RMA will not be available if you have replaced any more than 2 cartridges at the same time.
We reserve the right to replace identified defective cartridges by regular mail with no tracking number or offer equivalent store credit. Refunds are not available for opened or used ink cartridges under any circumstances. The warranty for ink is 3 months. Primera, Rimage and Microboards ink cartridge and ribbon problems are dealt with directly from the manufacturer and not by blankmedia.ca.
Re: Returns for refunds of special order items.
There is a 10% charge for returning special ordered items or printers if the return is for a refund.
We will not cover return shipping if you receive a different media code than what is advertised as these disks are not defective.
We publish the media ID as the last known code available at the time of shipping. This is variable sometimes as the batch lots get combined.
There is also an additional 5% financing fee for items returned to us for a refund on top of any restocking fee (should the items be returned and not resalable as new) .
Re: Defective Disks (already burned)
Blankmedia.ca will refund or make credit for or exchange any "coasters" only under "very special" conditions like a recall or if a particular batch has a proven fault.
These conditions are at our discretion and we are not obligated to do so under any circumstances.
Re: Jewel Cases and Dvd Cases Arriving Broken
blankmedia.ca has reduced the price of all it's jewel cases and dvd cases by $5.00 off of the regular retail price to account for any minor breakage during shipping or from the factory. Damage claims under $4.00 (considered minor breakage) will not be refunded or offered store credit unless, at our discretion, we feel it is necessary.
Damage claims over $5.00 will receive either a refund or store credit less $2.50 or, at our option, be included as replacements with the customer's next order.
We do understand that you are expecting exactly what you ordered but due to their fragile nature and low dollar value, it is necessary to implement this policy.
Shipping of Returns:
We will cover your return shipping only if the media (after testing) is proven to be faulty. At our option, you are allowed to mark "test" on the top of one disk that hasn't been burned for us to test(if appropriate). We can send it back for you to evaluate and prove our claim. We will also send the new replacements back to you for free shipping should the media be deemed faulty. If the media is not faulty and you request replacements (even if of different media), you need to pay the shipping charges.
Shipping/Replacement of Coasters:
Furthermore, if we do test the media and it is faulty, we will also cover the cost in full for the coasters you returned with the order assuming you wish to return them with the RMA.
Blankmedia.ca will not refund the original shipping charges under any circumstances. In addition, we may assess a 15% restocking fee against the customer's account on all returns for a cash refund.
FOR ORDERS NOT IN FACTORY SEALED CONTAINERS
If you chose to order any product that does not come in a factory sealed cake box or spindle or dvd/cd case the following conditions apply:
i.e. You order a quantity of 10 or 25 disks when it is sold in a bulk 50 pc sealed spindle.
Blankmedia.ca is not responsible for scratches, dust, finger prints, or minor damage incurred during shipment or packing. This includes accessories and dvd or jewel cases as well disk samples.
Blankmedia.ca may at its option choose to replace or issue a credit if the product if it is unusable.
Since you are ordering in a smaller than a "standard/sealed" quantity, you are aware that we need to handle the product.
Blankmedia.ca has the right to offer a refund or an in-store credit instead of replacing the product.
RETURN ADDRESS AND OTHER INFORMATION
Please fill out the form located
HERE
for any product you want to return or receive support for.
This is necessary to get an RMA number
Our return address is listed below once you have your RMA #
Blank CD/DVD Media
30 Nine Pines Rd
Kitchener, Ontario
N2E 1L4
Please obtain approval before returning anything. Failure to do so will void any warranty you may have.
The RMA must be postmarked within 7 business days from the date of issue for it to be valid.
RMAs received after the 7 day of issuance, not including time in transit,may be refused or at least assessed a penalty not greater than 15% of the return.
Our goal is to make you happy with your purchase but sometimes you need to return it.
We will do our best to make this as simple and straight forward as possible. Our goal is to process your return request promptly and professionally.
Just as how you were treated when you made the original purchase.
Please kindly follow the rules above to avoid any problems. |
