We ship to Canada and the U.S.A. only.
All prices listed do NOT include shipping unless specified.
There  is a  handling charge for orders that are picked up.
 
Our shipping module  has incorporated  both Canada Post and Purolator shipping rates and rates are based on speed of service selected, postal code and weight. Pre-paid shipping can be selected during checkout using your Purolator, or UPS accounts only.
 
If you do not receive a shipping price from the online shipping module when you placed your order, this does not mean shipping is free. This usually means the shipping module is offline from the originating rate server.
Periodically, the shipping module goes offline when Canada Post is doing maintenance. This will result in the module being bypassed and therefore no shipping amount will be factored in and no service will be offered.. In the event either situation occurs, we will get a manual quote and send you an updated invoice as soon as possible.
 
Furthermore, some large orders (more than  5 master boxes), it is  more economical to ship by Purolator . For orders over 10 master boxes, it  may be  more economical to ship by a pallet as opposed to a courier.     

Shipping claims overview:
 
The "expected" date of delivery is only an estimate. This date is called the delivery "standard" by Canada Post and refers to when they might normally expect to be able to deliver between our postal code and yours. Their "guarantee" date (when a package is late and may be eligible for a shipping refund) is not always guaranteed and is different and varies by local, regional and national boundaries.

Please familiarize yourself with these guidelines by clicking the link below to see if you have a valid claim before contacting us. The date of shipping is counted as day 0.
Shipping during specific holidays  are not available for late delivery claims. Please email us your tracking number to expedite all claims.

There is a handling fee we include in every order shipped that covers the packaging and labour involved to prepare your order. This fee is included in the shipping rate but is not a Canada Post charge.
If a shipping refund is approved, this handling amount will be deducted as it is non-refundable.
If your parcel is declared late and a claim is filed, please note that we will refund the difference between the shipping service you requested and the service you receive.
For example, if you choose Priority Courier and the parcel is received a day late (xpresspost), we will only refund the cost difference between the service levels.
If you request that your order be left at your door, on a porch, etc (known as a SAFE DROP by Canada Post), neither we nor Canada Post will be held responsible for items not received. 

http://www.canadapost.ca/tools/pg/manual/default-e.asp CLICK HERE

Tracking:   
 
The day your order is shipped, you will receive an email from Canada Post or Purolator with your tracking number.
 
Shipping Terms: 
 
same day shipping* - We guarantee all orders placed by noon EST will ship the same day. Quite often, orders placed up until 2pm or 3pm EST still ship the same day even if the shipping module says it will ship the next day.
next day shipping* - This means the item you have ordered is in stock but needs testing and can only ship the next day.
free shipping* - Shipping for that specific item only is free. It does not apply to your whole order.
free shipping 3-5 days* - We have to special order the item. It will take 3-5 days to arrive to our warehouse or have it shipped directly to you.
 
Pallet shipping:
 
We will advise of any additional pallet shipping charges and request confirmation before processing your order. If you have selected pallet shipping as the shipping method, please be advised that the following additional charges may apply.
 
1) If you are not in a major center. Extra charge depends on distance from major center.
2) If you  are having the  pallet shipped to a residential area. $35 extra.
3) If you do not have a loading dock. $35 extra.
 
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