FAQs

Blankmedia General FAQ

Ordering Policies

Online ordering with Blankmedia.ca is simple and safe. Simply select the product and click shopping cart icon or click the product to bring up product details. In the product details, you can see the SKU of the product, the quantity in stock.  You can also change the quantity you wish to add to the cart. Click the add to cart button to move the product and quantity to your cart.

To View your Cart, click the View Cart button.

To Checkout, click the Checkout button.

Add your billing and shipping information,  select your method of shipping and choose your payment method. If you are paying by credit card, debit or paypal, you will be redirected to their website to make your payment.

If you are picking up your order at the Dundas Distribution Centre, select Pickup in Dundas and choose your payment option.

Pickup in Dundas Option

The Dundas Distribution Centre is not a retail store. Online orders receive priority over walk-in orders. We respectfully request customers to place their orders on the website and wait for notification that their order is Filled prior to coming to the warehouse. Allow our staff time to confirm that the stock is available and there are no issues with your order. The Dundas staff have the right to refuse service if your order has not been placed online.

Your consideration is appreciated.

All Pickup in Dundas Orders must be placed online prior to pickup.

If you need further assistance placing your order, please contact customer service.

Happy Shopping!

 

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Phone and Fax Contact

To reach us by phone or by fax, please use the numbers below. Our toll free number may not be available in all areas. If you reach voicemail, please leave a message as our phone lines are busy. Someone will get back to you.

If your call is after hours and is of an urgent nature, please leave a message and send an email to sales@blankmedia.ca.

Phone and Fax Numbers

Office: 1-519-208-3490 ext 103

Toll Free: 1-877-704-DVDR (3837)

Fax: 1-519-954-0723

Extensions

Technical Support/Customer Service – Ext 103

Accounts Receivable/Payable – Ext. 102

Dundas Distribution Centre – Ext. 104

Hours of Operation

Our hours of operation are Monday to Friday 9 am to 4:30 pm EST.

Dundas Distribution Centre – Hours of operation Mon – Fri. 8:30 am – 3:45 pm EST.

 

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Pickup and Payment Information

Payment Information

Blankmedia.ca currently accepts the following methods of payment:

  • Visa/MasterCard/Interac Debit
  • Paypal
  • Certified Cheque
  • Money Order
  • Purchase Orders (minimum $200 order)
  • Email Money Transfer

Email Money Transfer

To send an email money transfer, you log in to your online bank account and transfer funds securely via email. There is a minimal charge from your bank for this service.

This payment method is only recommended if you bank with CIBC and when you are not able to use Interac Debit. Email us for details if you wish to pay by this method.

Paypal

Our Paypal address is orders@www.blankmedia.ca. Payment is required to be made automatically during checkout. We do not accept e-checks. If you have completed an order with this payment method and were not able to remit payment immediately, please consult your email confirmation for further details.

Please note that your shipping address must match your paypal billing address to avoid delays and possible cancellation of your order.

Please ensure your Paypal shipping address is confirmed. We reserve the right not to ship to unconfirmed addresses.  Thank you for your cooperation.

Visa & MasterCard

When you complete the checkout process and your payment is received, your order is processed. If your order is received and processed, your order will typically ship within 24 hours, but this is not guaranteed.

To avoid delays, please ensure we have the correct billing address on the card as well as your correct mailing address (if it is different).Your credit card statement will read BLANK CD/DVD MEDIA. We reserve the right to perform random credit card name and address verification and the right to cancel an order when the information does not or cannot be verified.

Certified Cheques and Money Orders

The address to make your cheque or money order payable to will be provided in your email confirmation. We will ship your order once the payment has been received.

Pick-up

Pickup is available at the location listed below. You can choose to pay online (preferred) or when you pick up your order. Select the pickup option as the shipping method.

Dundas Distribution Centre Address:

JRF International
1 Head St, Unit D
Dundas, ON
L9H 3H5
Hours Monday – Friday 8:00AM – 3:45 PM
Phone 519 -208-3490 ext. 104

Please Note:

The Dundas Distribution Centre is not a retail store. Online orders receive priority over walk-in orders. We respectfully request customers to place their orders on the website and wait for notification that their order is Filled prior to coming to the warehouse. Allow our staff time to confirm that the stock is available and there are no issues with your order.

Your consideration is appreciated.

Purchase Orders

This option is only available for government, hospitals and schools. You can send purchase orders in 3 ways including:

  • entering them online
  • sending them by fax to 519-954-0723
  • emailing them to sales@www.blankmedia.ca.

Please include full contact information in your fax with an email address. Companies who choose purchase order as their method of payment my pre-pay their orders before the order can ship.

There is a $200.00 minimum order requirement for Purchase Orders.

Interac Debit

Interac Debit is available for following banks:

  • Royal Bank
  • Bank of Montreal
  • Toronto Dominion
  • Scotiabank

Interac Debit is not available for CIBC. For CIBC, please select this payment method but email sales@www.blankmedia.ca for instructions on paying via email money transfer.

 

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The CPCC and Levies on CDR’s

The CPCC – Canadian Private Copying Collective

Who they are

Established in 1999, the Canadian Private Copying Collective (CPCC) is an umbrella organization whose member collectives represent songwriters, recording artists, music publishers and record companies.  The CPCC is the non-profit organization responsible for collecting and distributing private copying levies on behalf of its member collectives.

The Levy

Blankmedia is responsible for reporting and remitting the private copying levy to the CPCC for sales of CD-R imported by Blankmedia. Currently the levy is set at .29 cents per disc and Blankmedia will add this charge to the price of any CD-R that Blankmedia imported. 

Some businesses and groups are registered with the CPCC in the Zero Rating Buyers Program. This program allows purchases of imported CD-R’s levy free to companies validly registered in the Zero Rating Program. To find out more about the Canadian Private Copying Collective, the Zero Rating Buyer Program or to fill out an online application, go to http://www.cpcc.ca/en/zero-rating/zr-buyers.

 

 

 

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How can I search for a product specifically by name?

At the bottom of the header, there is a search field that says “find item”. Click in the field and enter any word you like. Then click “GO”.

This will search not only product names, but categories, manufacturers, and product descriptions – allowing you to find whatever you’re looking for easily.

From this page of results, you can even directly enter items into your shopping cart, as from any regular listings page.

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Shipping Policies|Pallet Shipping

Shipping Rates

We ship to Canada and the U.S.A. only. Prices listed do NOT include shipping unless specified.
Our shipping module incorporates both Canada Post and Purolator shipping rates. Rates are based on speed of service selected, postal code and weight. Pre-paid shipping can be selected during checkout using your Purolator, or UPS accounts only.

If you did not receive a shipping price from the online shipping module when you placed your order, this usually means the shipping module is offline from the originating rate server and a customer service representative will contact you with the exact shipping cost. We do not offer free shipping unless specified for specific products.

Periodically, the shipping module goes offline when Canada Post is doing maintenance. This will result in no shipping amount displaying and/or no service showing. In the event either situation occurs, we will get a manual quote and send you an updated invoice as soon as possible.

Furthermore, for some larger orders (more than 5 master boxes), it is more economical to ship by Purolator . For orders over 10 master boxes, it may be more economical to ship by a pallet rather than by courier.

Shipping Claims Overview

The “expected” date of delivery is only an estimate. This date is called the delivery “standard” by Canada Post and refers to when they might normally expect to be able to deliver between our postal code and yours. Their “guarantee” date (when a package is late and may be eligible for a shipping refund) is not always guaranteed and varies by local, regional and national boundaries.

Please familiarize yourself with these guidelines by clicking the link below to see if you have a valid claim before contacting us. The date of shipping is counted as day 0. Shipping during specific holidays are not available for late delivery claims.

All late claims must be filed by email to sales@www.blankmedia.ca with a tracking number included.

There is a handling fee we include in every order shipped that covers the packaging and labour involved to prepare your order. This fee is included in the shipping rate but is not a Canada Post charge.

If a shipping refund is approved, this handling amount will be deducted as it is non-refundable.
If your parcel is declared late and a claim is filed, please note that we will refund the difference between the shipping service you requested and the service you receive.

For example, if you choose Priority Courier and the parcel is received a day late (xpresspost), we will only refund the cost difference between the service levels. If you request that your order be left at your door, on a porch, etc (known as a SAFE DROP by Canada Post), neither we nor Canada Post will be held responsible for items not received.

http://www.canadapost.ca/tools/pg/manual/default-e.asp.

Tracking

The day your order is shipped, you will receive an email from Canada Post or Purolator with your tracking number.

Shipping Terms 

Same day shipping – We guarantee all orders placed by noon EST will ship the same day.

Next day shipping – This means the item you have ordered is in stock but needs testing and can only ship the next day.

Free shipping – Shipping for that specific item only is free. It does not apply to your whole order.

Free shipping 3-5 days – We have to special order the item. It will take 3-5 days to arrive to our warehouse or to have the item shipped directly to you.

Pallet Shipping

Pallet shipping is only available to Canadian customers and is not available to all areas. A pallet can contain as many as 30,000 blank discs or 6,000 DVD cases or 30,000 jewel cases or a combination of the above. This is a flat rate and not based on weight.

If your city or delivery destination is not in the drop-down list, please select the closest city to you and proceed through the checkout.

If you do select pallet shipping as the shipping method, please be advised that the following additional charges may apply:

  1. If you are not in a major center, extra charges may occur depending on the distance from a major center.
  2. If you are having the pallet shipped to a residential area a $35 extra charge applies.
  3. If you do not have a loading dock a $35 extra charge applies.

Before processing payment for your order, we will advise of any additional pallet shipping charges and fees and request confirmation.

 

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