We ship to Canada and the U.S.A. only. Prices listed do NOT include shipping unless specified.
Our shipping module incorporates both Canada Post and Purolator shipping rates. Rates are based on speed of service selected, postal code and weight. Pre-paid shipping can be selected during checkout using your Purolator, or UPS accounts only.
If you did not receive a shipping price from the online shipping module when you placed your order, this usually means the shipping module is offline from the originating rate server and a customer service representative will contact you with the exact shipping cost. We do not offer free shipping unless specified for specific products.
Periodically, the shipping module goes offline when Canada Post is doing maintenance. This will result in no shipping amount displaying and/or no service showing. In the event either situation occurs, we will get a manual quote and send you an updated invoice as soon as possible.
Furthermore, for some larger orders (more than 5 master boxes), it is more economical to ship by Purolator . For orders over 10 master boxes, it may be more economical to ship by a pallet rather than by courier.
Shipping Claims Overview
Please familiarize yourself with these guidelines by clicking the link below to see if you have a valid claim before contacting us. The date of shipping is counted as day 0. Shipping during specific holidays are not available for late delivery claims.
All late claims must be filed by email to firstname.lastname@example.org with a tracking number included.
There is a handling fee we include in every order shipped that covers the packaging and labour involved to prepare your order. This fee is included in the shipping rate but is not a Canada Post charge.
If a shipping refund is approved, this handling amount will be deducted as it is non-refundable.
If your parcel is declared late and a claim is filed, please note that we will refund the difference between the shipping service you requested and the service you receive.
For example, if you choose Priority Courier and the parcel is received a day late (xpresspost), we will only refund the cost difference between the service levels. If you request that your order be left at your door, on a porch, etc (known as a SAFE DROP by Canada Post), neither we nor Canada Post will be held responsible for items not received.
The day your order is shipped, you will receive an email from Canada Post or Purolator with your tracking number.
Same day shipping – We guarantee all orders placed by noon EST will ship the same day.
Next day shipping – This means the item you have ordered is in stock but needs testing and can only ship the next day.
Free shipping – Shipping for that specific item only is free. It does not apply to your whole order.
Free shipping 3-5 days – We have to special order the item. It will take 3-5 days to arrive to our warehouse or to have the item shipped directly to you.
Pallet shipping is only available to Canadian customers and is not available to all areas. A pallet can contain as many as 30,000 blank discs or 6,000 DVD cases or 30,000 jewel cases or a combination of the above. This is a flat rate and not based on weight.
If your city or delivery destination is not in the drop-down list, please select the closest city to you and proceed through the checkout.
If you do select pallet shipping as the shipping method, please be advised that the following additional charges may apply:
- If you are not in a major center, extra charges may occur depending on the distance from a major center.
- If you are having the pallet shipped to a residential area a $35 extra charge applies.
- If you do not have a loading dock a $35 extra charge applies.
Before processing payment for your order, we will advise of any additional pallet shipping charges and fees and request confirmation.
Posted in: Blankmedia General FAQ